FAQ's

Do you ship internationally? 

Unfortunately, at this time we only ship domestically.

 

When will I receive my order?

Orders are processed and shipped typically within 3-5 business days of purchase. Depending on weather, state/federal holidays, carrier and unforeseeable circumstances it may take longer. 

 

How do I get a hold of you? 

If you have any questions or concerns regarding a product or your order, please email w.elitesLLC@gmail.com for assistance. We will address your email as soon as possible.

 

What is your refund policy?

All sales are final on pre-loved and sale items.  Therefore, we cannot accept returns on these items.

We have a 14-day return policy on new items, which means you have 14 days after receiving your item to request a return.  Returns must be postmarked within 14 days of receiving the original order.  

We offer store credit only for returns.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the order number or proof of purchase.

To start a return, you can contact us at w.elitesllc@gmail.com. Please note that returns will need to be sent to the following address: W. Elite's LLC, 3064 Wake Forest Road, #1264, Raleigh, NC 27609

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that the customer is responsible for return shipping.  Items sent back to us without first requesting a return will not be accepted.  

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be issued store credit within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at w.elitesllc@gmail.com.

 

What if my product arrives damaged?

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.